{"xsrfToken":"dc25ea1a658e359dd2a919142f347a990a06eed9_lout","branding":{"id":"1","key":"pub","name":"Traffective Publisher Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00de01","headerLinkHoverBGColor":"#00de01","headerBadgeColor":"#00de01"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b5344a92-c4a6-409b-b6bf-bd69bec2ccef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzBmNjlhNy01ZDMxLTRiOTgtODAyOS0wOGQwZmRmODI4YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1MzQ0YTkyLWM0YTYtNDA5Yi1iNmJmLWJkNjliZWMyY2NlZiI6WyJyZWFkIl19LCJleHAiOjE3Mzc2MDgzNzQsIm5iZiI6MTczNzYwNzc3NH0.5gYoyEAhd2n1F25dvThvG9CDNQcOd77QKXY6P6IXEaA&client=030f69a7-5d31-4b98-8029-08d0fdf828c4&mode=fit","logoId":"b5344a92-c4a6-409b-b6bf-bd69bec2ccef","isLogoAvailable":true,"helpCenterTitle":"Support Center","sharedPortalName":"Support center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Supportcenter","sharedPortalName":"Supportcenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Support Center","sharedPortalName":"Support center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e43f989-105e-4f8f-ab87-ee21dd28293c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzBmNjlhNy01ZDMxLTRiOTgtODAyOS0wOGQwZmRmODI4YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlNDNmOTg5LTEwNWUtNGY4Zi1hYjg3LWVlMjFkZDI4MjkzYyI6WyJyZWFkIl19LCJleHAiOjE3Mzc2MDgzNzQsIm5iZiI6MTczNzYwNzc3NH0.WUmDNtKJtkIjMFqch-fWaY86SeFm1caUMiwV8i-TyAk&client=030f69a7-5d31-4b98-8029-08d0fdf828c4&height=300&mode=fit","bannerMediaApiFileId":"0e43f989-105e-4f8f-ab87-ee21dd28293c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"pub","projectId":10600,"serviceDeskId":1,"name":"Traffective Publisher Support","description":"<p>Everything regarding support, setup, software and administration.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"122","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":11525,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","groups":[30],"key":""},{"id":"124","name":"Blacklisting","descriptionHtml":"","callToAction":"Blacklisting","introHtml":"","icon":11523,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11523","groups":[30],"key":""},{"id":"125","name":"Accounting","descriptionHtml":"","callToAction":"Accounting","introHtml":"","icon":11518,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11518","groups":[31],"key":""},{"id":"130","name":"Consent Management Support","descriptionHtml":"","callToAction":"Consent Management Support","introHtml":"","icon":11515,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11515","groups":[30],"key":""},{"id":"127","name":"Campaign / Reporting Support\t","descriptionHtml":"","callToAction":"Campaign / Reporting Support\t","introHtml":"","icon":11524,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11524","groups":[30],"key":""},{"id":"129","name":"Neues Setup / Setup Relaunch","descriptionHtml":"","callToAction":"Neues Setup / Setup Relaunch","introHtml":"<p>\"New Setup/ Setup Relaunch\" only for Traffective customers. If you are not yet a Traffective customer, please select the \"New customer\" form.</p>","icon":11611,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11611","groups":[33],"key":""},{"id":"132","name":"Contractual Issues","descriptionHtml":"","callToAction":"Contractual Issues","introHtml":"<p>Everything about your contracts</p>","icon":11515,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11515","groups":[31],"key":""},{"id":"87","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"<p>Please always include the associated portal with all new tickets.</p>","icon":11507,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11507","groups":[],"key":""},{"id":"88","name":"Sales - alt","descriptionHtml":"","callToAction":"Sales - alt","introHtml":"<p>Bitte geben Sie bei allen neuen Tickets immer das dazugehörige Portal mit an.</p>","icon":11518,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11518","groups":[],"key":""},{"id":"1","name":"Tickets via Email","descriptionHtml":"","callToAction":"Tickets via Email","introHtml":"<p>Please provide us the portal</p>","icon":10927,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Support"},{"id":33,"name":"Setup"},{"id":31,"name":"Administration"}],"orderMapping":{"30":[124,127,130,122],"32":[126,128],"33":[129,131],"31":[132,125],"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"86820e30-af3f-31e1-a713-45fcea972936","appLinkName":"System Confluence","appLinkUrl":"https://traffective.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Kunden FAQ","spaceUrl":"https://traffective.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"PUB","serviceDeskId":1,"kbLinkDomainURLs":["https://traffective.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PUB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzBmNjlhNy01ZDMxLTRiOTgtODAyOS0wOGQwZmRmODI4YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc2MDg5NzQsIm5iZiI6MTczNzYwNzc3NH0.JLWbrit74D1EJLCc6GaBmtSagudBi6c3fBY3eo5ibT8","targetCollection":"upload-project-10600","endpointUrl":"https://api.media.atlassian.com","clientId":"030f69a7-5d31-4b98-8029-08d0fdf828c4","tokenDurationInMins":20}},"reqCreate":{"id":122,"projectId":10600,"form":{"name":"General Support","descriptionHtml":"","callToAction":"General Support","intro":"","instructions":"","icon":11525,"iconUrl":"https://traffective.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help you?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10900","fieldConfigId":"11900","label":"Portal/ Subportal","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11234","fieldConfigId":"12266","label":"With which user do you log in to the Traffective Monetization Platform?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please describe your request","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/122","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/122","calendarParams":{"firstDay":0,"date":"2025-01-23T05:49:34+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"86820e30-af3f-31e1-a713-45fcea972936","appLinkName":"System Confluence","appLinkUrl":"https://traffective.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Kunden FAQ","spaceUrl":"https://traffective.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"PUB","serviceDeskId":1,"kbLinkDomainURLs":["https://traffective.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzBmNjlhNy01ZDMxLTRiOTgtODAyOS0wOGQwZmRmODI4YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc2MDg5NzQsIm5iZiI6MTczNzYwNzc3NH0.JLWbrit74D1EJLCc6GaBmtSagudBi6c3fBY3eo5ibT8","targetCollection":"upload-project-10600","endpointUrl":"https://api.media.atlassian.com","clientId":"030f69a7-5d31-4b98-8029-08d0fdf828c4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=traffective","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dc25ea1a658e359dd2a919142f347a990a06eed9_lout","baseUrl":"https://traffective.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://traffective.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"030f69a7-5d31-4b98-8029-08d0fdf828c4","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2bf647865c9d4baf85200835a54d3365","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}